Identification of stakeholders

These are all people, bodies, entities or institutions which have a relationship with UPNA, are interested in and affected by its degrees and obtained goals.

Internal Quality Assurance System (IQAS) considers the quality requirements, explicit or implicit, of the different groups of interest, paying special attention to students.

Studying the needs and expectations of the groups of interest is the starting point to develop the processes within the Internal Quality Assurance System (IQAS). The groups of interest collaborate in the decision-making process through different channels. Likewise, they are taken into account when it comes to being held accountable and getting feedback of the results obtained through the different processes.

The V Strategic Plan 2020-23 identifies the different group of interest:  

The stakeholders UPNA's goals target are internal and external.

UPNA's quality goals have been defined following  the management and whole quality principles, and clearly clearly focusing on stakeholders. 

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Participation channels for stakeholders

The contact kept with the different group of interest is set in motion through different participation channels, always seeking a two-way approach. On the one hand, to provide results as a way to report back, and, on the other hand, to move on to implement different communication activities with each group of interest in order to achieve their feedback basing on their experience and the assessment of the obtained results.

In order to obtain a general idea of how the participation of groups of interest happens, you may check the  Table of participation channels.

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Disseminate results and report back

The commitment UPNA acquires regarding reporting back has a double mission: on the one hand, to facilitate that groups of interest can access information which allows them to obtain a general view of University, and on the other hand, to foster joint responsibility in decision making and in establishing the necessary procedures to improve in a continuous manner.

However, results dissemination and reporting back does not only focus on publishing results on the transparency portal- the University also makes an effort to adapt the results dissemination to each particular group, offering each of them what it considers to be specially interesting and relevant. See Results dissemination and reporting back table.

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Communication and feedback practices

Lastly, regarding communication practices with each group of interest, and aiming at obtaining their assessment and feedback, meetings and forums on different levels are organised. You can find a breakdown on the Table of communication and feedback practices. These practices come together with launching surveys and organising other forums to gather the assessment, opinion and satisfaction of groups of interest, apart from counting on a mail box for complaints, suggestions, appreciation and queries (QSAC), and the figure of  University ombudsperson. 

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