Humanising Healthcare

Humanising healthcare is an ethical matter aligned with human dignity, grounded in the relationship between our healthcare system and the people it serves. It involves placing people at the centre, considering not only patients and their environment but also healthcare professionals.

This microcredential, designed in collaboration with the Health Service of Navarre, will provide you with the knowledge and tools necessary to develop human-centred leadership, as well as an approach to care, support, and guiding that enhances healthcare practice while ensuring compliance with the rights recognised in current regulations.

Format: in-person
Credits: 3 ECTS (30 class hours)
Registration: open for the third edition
Fee: € 330 | Fee with discounts: 99 € (Check conditions)
First Edition Pamplona (in the morning) - b
Second Edition Tudela (in the morning) - Teaching dates: from 03/04/2025 to 29/05/2025
Third Edition Pamplona (in the morning) - Teaching dates: from 30/09/2025 to 04/11/2025
Fourth Edition Pamplona (in the morning) - Teaching dates coming soon

Financiado por UE, Gobierno de España, Gobierno de Navarra, UPNA

Course in line with the Sustainable Development Goals of the UN 2030 Agenda.

ods 3 ods 5 ods 10 ods 17

Collaborators: Health Department - Government of Navarre

The University Microcredential in Humanising Healthcare of Public University of Navarre is designed to enhance the quality of healthcare services. Training in humanisation is essential for providing appropriate and satisfactory care and is aligned with the 2024–2028 Humanisation Strategy of the public healthcare system of Navarre.

Topics covered will include: Ethics and the bioethical foundations of humanisation, humanisation in management and leadership, universal accessibility and participation, person-centred care, professional care and well-being, and social determinants in the humanisation of health. Participants will also acquire tools to integrate a style of care, communication, and attention that promotes the humanisation of healthcare services.

Places: 35
Language: Spanish
Location: HUN / Hospital de Tudela

Ethics and bioethical foundations of humanisation
Humanisation in management and leadership. How to humanise change management?
Universal accessibility and participation
- Universal accessibility and inclusion
- Technical advisory commission on humanisation
Person-centred care. General aspects of humanisation
Professional care and well-being. Psychosocial factors in healthcare work
Social determinants of health and healthcare humanisation

Admission profile:

Professionals working in the Department of Health, the Health Service of Navarre, and/or the Institute of Public and Occupational Health, who identify as agents responsible for promoting humanisation actions, and are between 25 and 64 years old at the start date of the course.

If, after the admission process, there are still available spots, individuals under 25 or over 64 years old - at the start of the course - who meet the profile and access requirements may be admitted. These places will be assigned strictly in order of registration until the quota is filled.

Access requirements:

High School Diploma, Intermediate Vocational Training Certificate, or equivalent. (EQF level 4).
Responsible declaration confirming compliance with the required candidate profile, including a brief description. . Download here the document, complete it, and attach it to your application.

Admission lists

Professionals who meet the candidate profile and access requirements, and were not admitted to the University Microcredential in Internal Communication in Healthcare.
Once the profile and access requirements are met, admission is by order of registration, ensuring proportional representation of all professional areas targeted by the programme.

Check here the admission list for Edition 2, held in Pamplona.
Check here the admission list for Edition 3, rheld in Tudela.

Outcomes

To acquire the knowledge and tools needed to integrate a style of care, communication, attention, and guidance that promotes the humanisation of healthcare.
To identify the key elements of humanised and personalised care.
To detect opportunities for improvement in healthcare practice to humanise care for both patients and professionals.
To learn best practices for humanised patient care.

Training Goals

To understand the foundations of humanised healthcare.
To acquire and/or enhance professional skills to humanise care.
To promote values and principles of humanisation in healthcare, as well as to use communication strategies that enhance said humanisation, with a focus on humanised care.
To improve relational, emotional, and ethical competencies to humanise care.

Academic Management: Javier Blázquez Ruiz, Professor at UPNA.
External Co-Directors:
- Genoveva Ochando Ortiz, Director of the Humanisation Service of the Department of Health of Government of Navarre.
- Concepción Moreno Sousa, Head of the Section for Humanisation, Assurance, and Participation of the Department of Health of Government of Navarre.
UPNA Faculty Collaborations:
- Maite Morteruel Arizcuren, profesora del Departamento de Derecho de la Universidad Pública de Navarra.
External Collaborators:
- Amalio A. Rey, Author and Innovation Consultant
- José Manuel Velasco Bueno, Nurse and Head of Training and Certification, HU-CI Project.
- Luis Casado Aguilera, Professor and Consultant in Universal Design and Accessibility, Marketing and Inclusion Specialist.
- Santiago Urmeneta Aguilar, Head of the Citizen Service and Management Support Unit, Tudela Health Area.
- Belén Asenjo Redin, Specialist in Occupational Medicine.
- Matilde Lahera Martín, Psychologist specialising in HR and Occupational Hazards, with expertise in Ergonomics and Psychosociology.

Timetable of the First Edition: Wednesdays 2 and 9 April, and 7, 14, 21 and 28 May from 8:30 AM to 2:00 PM at the Faculty of Health Sciences at UPNA in Pamplona.
Timetable of the Second Edition: Thursdays 3 and 10 April, and 8, 15, 22 and 29 May from 8:30 AM to 2:00 PM at the Hospital of Tudela.
Timetable of the Third Edition: Tuesday 30 September, Tuesdays 7, 14, 21, 21 and 28 October and Tuesday 4 May from 8:30 AM to 2:00 PM at the Faculty of Health Sciences at UPNA in Pamplona.

The final grade will be determined based on the following weightings:

Minimum attendance of 80% of sessions: 20 %
Final multiple-choice exam: 80 %

Obtaining the microcredential is subject to passing the enrolled ECTS credits, in accordance with Article 27 of the Regulations Governing UPNA's Own Degree Programmes.

Standard Tuition Fee: € 330

Refer to the public fees for UPNA's Own Degrees for information on applicable exemptions.

Tuition fee with a discount:

99 € - 70% funded by European Funds for admitted participants who are between 25 and 64 years old at the start of the course.
0 € - Additional 30% funded by Government of Navarre for individuals who meet the admission profile and are between 25 and 64 years old at the start of the course.

Tuition aid grant procedure

Check here the procedure to be granted aids to see whether you meet the eligibility criteria for financial aid during the registration process.
Grants are only available to individuals whose tuition is not funded by any entity.

This microcredential is standalone and is not linked to any other academic programme.