Internal Communication in the Healthcare Area

This university microcredential, developed in collaboration with the Health Service of Navarre, has been designed to enhance communication skills within healthcare organisations. Combining both theoretical and practical approaches, it provides an opportunity to contribute to more effective and efficient communication in professional settings.

Modality: in-person
Credits: 3 ECTS (30 class hours)
Registration opens: 24/03/2025
Fees: € 330 | Fee with discounts: € 99 (Check conditions)
First Edition - - Teaching dates: from 07/05/2025 to 11/06/2025
Second Edition - Teaching dates: from 08/05/2025 to 12/06/2025
Third Edition - Teaching dates: from 01/10/2025 to 05/11/2025
Opening subject to full enrolment in previous editions

Financiado por UE, Gobierno de España, Gobierno de Navarra, UPNA

This course is in line with the Sustainable Development Goals of the UN 2030 Agenda.

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Collaborators: Health Department of Government of Navarre

The University Microcredential in Internal Communication in the Healthcare Sector is aimed at professionals from the SNS-O, the ISPLN, and the Department of Health of Government of Navarre. This training focuses on identifying and appropriately managing the various internal communication channels typically used in a healthcare organisation; designing and planning the implementation of a partial communication plan within or between services; and acquiring and applying basic skills for positive and effective interpersonal communication.

Places: 35
Language: Spanish
Location: Arrosadia Campus (UPNA)

Communication in organisations.
Channels and tools for internal communication.
Drafting of an internal communication plan.
Interpersonal communication skills.

Admission profile:

Professionals of the Health Service of Navarre, Public Health Institute of Navarre and/or Health Department in a management position who are between 25 and 64 years old at the start of the course.

If, after the admission process, there are still available spots, individuals under 25 or over 64 years old - at the start of the course - who meet the profile and access requirements may be admitted. These places will be assigned strictly in order of registration until the quota is filled.

Access requirements:

Higher Vocational Training Certificate, or equivalent (EQF level 4).
Responsible declaration confirming compliance with the required candidate profile, including a brief description. Download here the document, complete it, and attach it to your application.

Selection criteria:

1. Professionals who meet the access profile and requirements, and were not admitted to the University Microcredential in Humanising Healthcare.
2. Once the profile and access requirements are met, admission is by order of registration, ensuring proportional representation of all professional areas targeted by the programme.

Check here the final list of admitted candidates.

Outcomes

To effectively identify and manage usual internal communication channels used in healthcare organisations.
To design and plan the implementation of a partial communication plan within a department or across different ones.
To acquire and apply basic skills for positive and effective interpersonal communication.

Training goals

To understand the importance of internal communication in shaping workplace climate and employee well-being.
To acquire basic tools for developing and implementing an internal communication plan at different levels of a healthcare organisation.
To identify and apply assertive communication skills that enhance interpersonal communication.

Academic Management: Alfonso Arteaga Olleta, , Associate Professor (tenured) of the Health Sciences Department of Public University of Navarre.
External Academic Co-Directors: Anabel Salcedo Condón, Head of the Professional Development and Participation of the Health Service of Navarre.
UPNA Faculty Collaborations:
- Ana María Sánchez Torres, lecturer of the Health Sciences Department at Public University of Navarre.
- Jorge Santiago López Martínez, lecturer of the Health Sciences Department at Public University of Navarre.
- María Soria Oliver, lecturer of the Health Sciences Department at Public University of Navarre.

External Collaborators:
- Ana Isabel Salcedo Condón, Head of the Professional Development and Participation Service of the Health System of Navarre.
- Inés Royo Oyaga, Head of the Health Cabinet of Government of Navarre.
- Pedro Soto Fernández-Tapias, Head of the Internal Communication Area of Estudio de Comunicación - Communication and PR Consultants.

Timetable of in-person sessions:
- First Edition: Wednesday from 9 AM to 2 PM.
- Second Edition: Thursday from 9 AM to 2 PM (except for one week when, instead of Thursday 22 May, the session will take place on Tuesday 20 May).
- Third Edition: Wednesday from 9 AM to 2 PM.
The room will be notified by e-mail to the participants before the course begins.

The final grade will be determined based on the following weightings:

Minimum attendance of 100 % of sessions 20 %
practical exercise in in-person sessions: 10 %
Team project to present in in-person sessions: 60 %
practical exercise in in-person sessions: 10 %

Obtaining the microcredential is subject to passing the enrolled ECTS credits, in accordance with Article 27 of the Regulations Governing UPNA's Own Degree Programmes.

Standard Tuition Fee: € 330

Refer to the public fees for UPNA's Own Degrees for information on applicable exemptions.

Tuition fee with a discount:

€ 99 - 70 % funded by European Funds for admitted participants who are between 25 and 64 years old at the start of the course.
€ 0 - Additional 30 % funded by Government of Navarre for individuals who meet the admission profile and are between 25 and 64 years old at the start of the course.

This microcredential is standalone and is not linked to any other academic programme.