Police Mediation

Mediation plays a key role in the extrajudicial resolution of conflicts. This university micro-credential, developed in collaboration with the School of Security and Emergencies of Navarra (ESEN), will provide you with practical training in essential techniques and tools for police intervention in community conflicts. Grounded in the Spanish and European regulatory framework, you will learn to act as a facilitator in the voluntary management of disputes, promoting coexistence and public safety.

Modality: hybrid
Credits: 5 ECTS (50 class hours)
Registration opens: 24/03/2025
Fee: € 525 | Fee with discounts: € 157,5 (Check conditions)
Teaching dates: from 05/05/2025 to 16/09/2025

Financiado por UE, Gobierno de España, Gobierno de Navarra, UPNA

This course is in line with the Sustainable Development Goals of the UN 2030 Agenda.

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Collaborators: School of Security and Emergencies of Navarre.

EU law and the Spanish legal system (Law 5/2012 and Organic Law 1/2025) promote, as an alternative and complement to judicial proceedings, new conflict resolution methodologies in which the parties involved play an active role. Mediation stands out as a voluntary process in which a mediator, acting impartially and neutrally, facilitates communication and negotiation to reach agreements and improve relationships. Organic Law 1/2025 strengthens extrajudicial conflict resolution and encourages the use of Alternative Dispute Resolution (ADR) methods, such as negotiation and mediation.

Police mediation in community conflicts is integrated into the Spanish legal framework, which supports the role of the police in public safety and dispute resolution from a “community policing” perspective. This entails cooperation with social agents in the prevention and amicable management of community conflicts, contributing to the harmonisation of coexistence without undermining police authority.

Places: 35
Language: Spanish
Teaching location: Arrosadia Campus (UPNA)

Knowledge of the advantages and types of Alternative Dispute Resolution methods: community mediation.
Acquisition of legal knowledge, as well as negotiation and conflict mediation skills and techniques within the police context: mediable conflicts.
Acquisition of knowledge regarding the regulatory framework and legal, procedural, and ethical aspects of mediation.
Development of communication, mediation, and emotional management skills and tools: practical interventions.
Acquisition of mediation skills and techniques applied to case practice.
Acquisition of knowledge and competencies for the implementation of public police mediation services.

Admission profile:

Members of the Navarre Regional Police or Pamplona Municipal Police, aged between 25 and 64 years at the start date of the training.

If, after the admission process, there are still available spots, individuals under 25 or over 64 years old - at the start of the course - who meet the profile and access requirements may be admitted. These places will be assigned strictly in order of registration until the quota is filled.

Access requirements:

High School Diploma, Intermediate Vocational Training Certificate, or equivalent (EQF level: 4).

Admission criteria:

Admission process conducted in collaboration with the Navarre School of Security and Emergencies, ensuring transparency in accordance with the principles of integrity and absence of fraud required by funding from European Union sources.

Once the course has begun, the final list of admitted participants will be published.

Outcomes

To conduct mediation and negotiation interventions in community conflicts.
To apply the current regulatory framework in its legal, procedural, and ethical aspects, clearly defining your role.
To manage emotions and communication barriers, and intervene with mediation functions in community conflicts.
To practically apply mediation skills and techniques in conflict resolution.
To implement police mediation services within public administrations.

Training goals

To acquire the knowledge, tools, and skills necessary to intervene in community conflicts through mediation and negotiation functions.
To understand the applicable regulatory framework for Alternative Dispute Resolution (ADR) methods, including the legal, procedural, and ethical aspects of mediation.
To develop communication, mediation, and emotional management skills and tools for conflict situations.
To practically apply mediation skills and techniques in conflict resolution.
To acquire knowledge and competencies for the implementation of police mediation services in public administrations.

Academic Management: Raquel Luquin Bergareche, Associate Professor (tenured) of the Law Department at UPNA.
External Co-Directors: Ana Sánchez Chocarro
External Collaborators:
- Magaly Marrodán Pascual, expert in mediation and conflict resolution.
- Maika Quesada Muñoz.
- Iñigo Pelarda Azqueta, community police agent.

Online classes (between 9:00AM and 2:00PM, different timetables every day): 5, 8, 9, 12, 15 and 19 May.
In-person UPNA classes (between 9:30AM and 2:00PM, different timetables every day): 20 May, 8, 9, 10, 11, 12, 15 and 16 September.

The final grade will be determined based on the following weighting:

Final test with questions on micro-cases: 50 %
Practical exercises on mediation case studies in presential sessions: 50 %

Obtaining the microcredential is subject to passing the enrolled ECTS credits, in accordance with Article 27 of the Regulations Governing UPNA's Own Degree Programmes.

Standard Tuition Fee: € 525

Tuition fee with a discount:

€ 157,5 - 70 % funded by European Funds for admitted participants who are between 25 and 64 years old at the start of the course.
€ 0 - Additional 30 % funded by the Navarre School of Security and Emergencies for individuals who meet the admission profile and are between 25 and 64 years old at the start of the course.

This microcredential is standalone and is not linked to any other academic programme.